We collect personal information that is reasonably necessary for our business functions, which may include your name, contact details, identification documents, financial information, and login credentials for the resident portal. Information may also be automatically collected through cookies, analytics and other technologies, including your IP address, browsing behaviour and device information. In some circumstances, we may also receive information from third parties such as real estate agencies, payment processors, service providers or regulatory authorities where permitted by law.

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The personal information we collect is used for the purposes of processing applications, managing resident requests, providing access to the resident portal, delivering property and community services, and communicating with you about updates, amenities and promotions. It may also be used to improve our website, monitor performance, comply with legal obligations and resolve disputes. We do not use personal information for purposes you would not reasonably expect unless we have your consent or are required or authorised by law.

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We may disclose personal information to third parties who assist us in carrying out our business functions, including IT hosting providers, payment processors, marketing agencies, and property management services. Personal information may also be disclosed to legal or regulatory authorities where required, or in the context of a business transaction such as a merger or acquisition. Where necessary, we may transfer or store information overseas, and in such cases we will take reasonable steps to ensure that it is handled consistently with the Australian Privacy Principles. We do not sell personal information to third parties.

We take reasonable measures to protect personal information from misuse, interference, loss and unauthorised access, including encryption, secure servers and restricted access. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of your information. We retain personal information for as long as it is required for the purposes for which it was collected and as required by law, after which it will be securely destroyed or de-identified.

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As an individual, you have the right under the Privacy Act to request access to the personal information we hold about you, to seek correction if it is inaccurate or outdated, and to request that your information be deleted or de-identified, subject to legal or contractual requirements. You may also withdraw your consent to direct marketing at any time. Requests should be submitted in writing using the contact details provided below and will be handled within a reasonable timeframe.

Our website uses cookies and other tracking technologies to enhance your experience, analyse site usage and deliver tailored content. You may disable cookies in your browser, although this may impact the functionality of certain features. Our website may also contain links to third-party websites which operate independently of River Place. We are not responsible for the privacy practices of third parties and recommend that you review their privacy policies before providing personal information.

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Our services are not directed to individuals under 18 years of age and we do not knowingly collect personal information from children. If we become aware that information relating to a minor has been collected, it will be deleted promptly. If you have a complaint about how we have managed your personal information, you may contact us in writing and we will investigate and respond in accordance with the Privacy Act. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy may be updated periodically to reflect changes in law, technology or our operations. The most current version will be posted on this page with the revised “Last Updated” date. Continued use of our services after any changes are made will indicate acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, or if you wish to make a request in relation to your personal information, please contact us at:

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River Place Residences
Email: reception@riverplace.com.au
Phone: (07) 3832 0399
Address: 82 Boundary street, Brisbane City 4000 QLD